Contact

Email hello@example.com.

Please do not send us your documents

It is worth saying plainly: never email us a real bank statement. We cannot process it for you, we do not want it, and email is not a safe place for a document like that. The whole point of this tool is that you never have to send your document to anyone.

If you need to show us something, describe it in words, or edit the PDF first to remove your name, address, account numbers and all but the two or three rows that misbehave.

What to include

• A bank that does not convert well. Tell us the bank and the country, and what went wrong — for example "the debit and credit columns were merged" or "the balance check flagged every row". That is usually enough to fix the layout.
• A bug. What you did, what you expected, and what happened instead. If there is an error message, paste it exactly.
• A feature request. Tell us what you were trying to do rather than only what you would like built — often there is a simpler route.
• A privacy or legal question. We will answer properly. See also the privacy policy and terms of use.

What we cannot help with

We cannot give accounting, tax or financial advice, and we cannot check whether a specific set of figures is correct. We also cannot recover a document you have lost — we never had it.

Response times

This is a small independent project, so replies are not instant. Reports of a bank that does not convert well are prioritised, because fixing them improves the tool for everyone.